Privacy Policy for Palm Tree Covering

Effective Date: 10 April 2026
Last Updated: 10 April 2026

1. Introduction

Palm Tree Covering (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure, transparent, and lawful manner. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and this policy explains how we collect, use, disclose, store, and manage your information.

This Privacy Policy applies to all personal information collected through our website, training programs, services, events, and communications.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide and manage our services, including but not limited to:

• Your name, address, email, phone number and contact details
• Course enrolment information (training dates, program types)
• Payment and billing details
• Communication preferences
• Professional details if you are part of an organisation or team
• Feedback or survey responses

We do not collect sensitive information unless you voluntarily provide it (e.g., for specialised services or surveys), and we will only do so with your consent where required by law.

3. How We Collect Your Information

We collect personal information:

• Directly from you when you fill out forms, register for training, or communicate with us
• Through our website (e.g., contact forms, event registrations)
• From third parties where authorised (e.g., training partners, course platforms)
• As reasonably necessary to administer services or comply with legal obligations

We endeavour to collect only the information necessary for our functions or activities.

4. How We Use Your Personal Information

We use your information for purposes including:

• Administering training programs, enrolments, certificates, and updates
• Communicating about services, events, or changes that may affect you
• Processing payments and invoices
• Providing customer support and feedback follow‑up
• Improving our programs and services through surveys and analytics
• Meeting our legal, compliance, or reporting obligations

Unless required or permitted by law, we do not sell or share your personal information with unrelated third parties.

5. Disclosure of Information to Third Parties

We may disclose personal information:

• To internal team members and service providers who help deliver our training and services
• To payment processors for billing
• To legal, compliance, or regulatory bodies if required by law
• To third parties with your consent

We require all third parties to handle personal information in a way that is consistent with this Privacy Policy and applicable laws.

6. Data Security and Storage

We implement reasonable technical and organisational measures to:

• Protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure
• Securely store electronic records and paper files
• Regularly review security practices

However, no online system can be guaranteed 100% secure. By using our website or services, you acknowledge this limitation.

7. Access and Correction

You have the right to:

• Request access to your personal information
• Correct or update information that is inaccurate or out of date
• Request deletion of your information where permitted by law

To make such a request, please contact our Privacy Officer at the email address below.

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When information is no longer needed, we will securely destroy or de‑identify it.

9. Cookies and Online Tracking

Our website may use cookies or similar technologies to enhance your browsing experience, track usage patterns, and improve functionality. You can manage cookie preferences via your browser settings.

10. Making a Complaint

If you believe your privacy has been breached, you may:

1. Contact our Privacy Officer at palmtreecovering@gmail.com
2. Provide details of your complaint and supporting information
3. Allow up to 30 days for review and response

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the updated effective date.